Job Description: Salesforce Key Account Manager

Position: Salesforce Key Account Manager
Company: Zeftun Systems Private Limited
Location: Remote
Job Type: Full-time

Job Summary

We are looking for a dynamic and experienced Salesforce Key Account Manager to join our team. The ideal candidate will have a strong background in account management, with a focus on Salesforce solutions. You will be responsible for managing key client accounts, ensuring customer satisfaction, and driving business growth through strategic account planning and relationship management.

Key Responsibilities

• Account Management: Manage and nurture relationships with key clients, serving as their primary point of contact. Understand their business needs, challenges, and goals.
• Client Retention and Satisfaction: Ensure high levels of client satisfaction by delivering exceptional service and maintaining regular communication. Address and resolve any client issues or concerns promptly.
• Strategic Planning: Develop and implement strategic account plans to drive client success and achieve business objectives. Identify opportunities for upselling and cross-selling Salesforce solutions.
• Salesforce Expertise: Leverage your in-depth knowledge of Salesforce products and services to provide clients with tailored solutions that meet their specific needs.
• Project Coordination: Collaborate with internal teams, including developers, consultants, and project managers, to ensure successful project delivery and client satisfaction.
• Reporting and Analysis: Monitor account performance, track key metrics, and prepare regular reports for clients and internal stakeholders. Analyze data to identify trends and opportunities for improvement.
• Business Development: Identify and pursue new business opportunities within existing accounts. Work closely with the sales team to support new client acquisition and growth initiatives.
• Continuous Improvement: Stay updated with the latest Salesforce features, best practices, and industry trends. Provide insights and recommendations to clients and internal teams.

Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience: 5+ years of experience in account management, with a focus on Salesforce solutions.
• Certifications: Salesforce certifications (Salesforce Administrator, Salesforce Sales Cloud Consultant, etc.) are highly preferred.
• Technical Skills: Strong understanding of Salesforce products and services. Experience with CRM systems and account management tools.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with clients and internal teams.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and address client needs.
• Relationship Building: Proven ability to build and maintain strong client relationships.
• Team Player: Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

Preferred Skills

• Experience with Salesforce implementation and customization.
• Knowledge of the latest Salesforce trends and updates.
• Familiarity with project management methodologies.
• Experience in business development and sales.

Benefits

• Competitive salary and performance-based bonuses.
• Professional development opportunities and Salesforce certification support.
• A collaborative and innovative work environment.
• Opportunities for career advancement and growth.

How to Apply

Interested candidates are invited to submit their resume, cover letter, and any relevant certifications to info@zeftun.com with the subject line “Salesforce Key Account Manager Application – [Your Name]”. We look forward to reviewing your application and exploring how you can contribute to our team.

Job Description: Salesforce Project Manager

Position: Salesforce Project Manager
Company: Zeftun Systems Private Limited
Location: Remote
Job Type: Full-time

Job Summary

We are seeking an experienced and dynamic Salesforce Project Manager to join our team. The ideal candidate will have a strong background in managing Salesforce projects, from conception to delivery. You will be responsible for overseeing project timelines, budgets, and ensuring successful implementation while maintaining high standards of quality and client satisfaction.

Key Responsibilities

• Project Planning and Execution: Lead the planning and execution of Salesforce projects, ensuring they are completed on time, within scope, and within budget. Develop detailed project plans, timelines, and resource allocation.
• Team Management: Manage and mentor a team of Salesforce developers, consultants, and other project resources. Foster a collaborative and productive team environment.
• Client Engagement: Serve as the primary point of contact for clients throughout the project lifecycle. Conduct regular status meetings, provide updates, and address any client concerns or issues.
• Requirements Gathering: Work closely with clients to gather and document business requirements. Translate these requirements into technical specifications and project plans.
• Risk Management: Identify project risks and develop mitigation strategies. Monitor project progress and proactively address any issues or obstacles.
• Quality Assurance: Ensure the delivery of high-quality solutions by conducting thorough testing and validation. Implement best practices and maintain adherence to Salesforce standards.
• Budget Management: Monitor project budgets and ensure financial controls are in place. Report on project financials and manage any changes to the project scope or budget.
• Stakeholder Communication: Maintain clear and effective communication with all stakeholders, including clients, team members, and senior management. Prepare and present project status reports.
• Continuous Improvement: Stay updated with the latest Salesforce features, best practices, and industry trends. Provide recommendations for continuous improvement in project management processes.

Qualifications

• Education: Bachelor’s degree in Business Administration, Information Technology, Project Management, or a related field.
• Experience: 5+ years of experience in project management, with a focus on Salesforce projects.
• Certifications: PMP (Project Management Professional) or other relevant project management certification. Salesforce certifications (Salesforce Administrator, Salesforce Sales Cloud Consultant, etc.) are highly preferred.
• Technical Skills: Strong understanding of Salesforce products and services. Proficiency in project management tools and methodologies.
• Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with clients and internal teams.
• Leadership: Proven leadership skills with the ability to manage and motivate a diverse project team.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and address project challenges.
• Organization: Exceptional organizational and time management skills with the ability to handle multiple projects simultaneously.

Preferred Skills

• Experience with agile project management methodologies.
• Knowledge of the latest Salesforce trends and updates.
• Familiarity with budget management and financial reporting.
• Experience in client relationship management.

Benefits

• Competitive salary and performance-based bonuses.
• Professional development opportunities and Salesforce certification support.
• A collaborative and innovative work environment.
• Opportunities for career advancement and growth.

How to Apply

Interested candidates are invited to submit their resume, cover letter, and any relevant certifications to info@zeftun.com with the subject line “Salesforce Project Manager Application – [Your Name]”. We look forward to reviewing your application and exploring how you can contribute to our team.

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Zeftun Systems Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.